Diagrid Conductor is Life Insurance for ZEISS' Microservice-based Order Fulfilment App

ZEISS Vision Care is one of the world's leading manufacturers of eyeglass lenses and ophthalmic instruments, developing and producing offerings for global distribution under the ZEISS brand. ZEISS recognized that their monolithic order fulfilment application was slow processing orders and required long development cycles to make improvements.

So, in 2020 they embarked on a transformative architecture journey to revolutionize the system with multiple goals: fulfill orders faster for ZEISS customers, speed up development, and deliver greater scalability and reliability, delivering improved business continuity. To meet these goals, the clear path forward was to build a cloud-native microservices solution with Dapr at its core.

Launched in 2022, Diagrid Conductor changed this situation - offering specific capabilities for operating Dapr applications on Kubernetes. The team at ZEISS realized they should take a closer look and began evaluating Conductor. Fast forward to today, where Conductor has become a cornerstone in the management and operation of ZEISS' innovative order processing solution.

Reduced Issue Discovery Time

Conductor's built-in alerts, coupled with ZEISS' customized alerts (based on logs and metrics), help identify issues at inception, ensuring timely responses and preserving the integrity of operations. Conductor has cut the time it takes to detect and resolve a Dapr issue, often saving up to an hour of impacted time.

Production Readiness & Cost Reduction

Dapr continues to innovate, releasing new versions every few months and patches more frequently. This could present an ongoing challenge for ZEISS to stay up to date and secure, however that's where Conductor's Advisor capability steps in.